All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
All prices listed on this website are in Australian Dollars and all charges will be processed in Australian Dollars.
All prices displayed and products and services offered or to be supplied on www.suppsandskincare.com.au are subject to change without notice.
All customers placing an order with the Suppsandskincare.com.au are required to log-in. This is to ensure that you are able to track current and previous orders.
Orders may be made online using the secure Paypal method, Visa or Mastercard.
You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number so we can rectify any errors prior to processing your order.
Suppsandskincare.com.au currently accepts payment via Mastercard, Visa or a PayPal account. (Visit Paypal's website for full details on how this can be done. www.paypal.com.au.)
Suppsandskincare.com.au mainly uses AUSTRALIA POST for all parcels.
Shop online securely with Suppsandskincare.com.au.
We offer FREE standard shipping on all Australian orders.
Once we receive your order, it will be dispatched within24 hours of receiving.
Estimated delivery within 3-5 business days.
Please note these delivery times are to metro suburb areas, rural post codes can take a few more working days. Some items, particularly around busy periods such as holidays may take longer. This is out of our control.
Please visit http://auspost.com.au for delivery times (EST)
Refunds are only offered in case of manufacturing faults.
Suppsandskincare.com.au endeavours to ensure that all products are free from damage and defects and staff do a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at firstname.lastname@example.org as soon as possible within 48 hours of delivery for us to consider exchange for the defective product. Please note refunds or exchanges cannot be guaranteed without prior photographic evidence of the fault.
Contact us via email email@example.com to arrange return.
Suppsandskincare.com.au is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Suppsandskincare.com.au is also not responsible for returns lost by Australia Post.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please keep in mind when we receive return deliveries we aim to process them within 7-10 business days, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience.
Store Credit will be given for all returned products
Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.
Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.
Suppsandskincare.com.au make no therapeutic use claims regarding the use of our products. Therapeutic is defined by the Australian Therapeautic Goods Administration (TGA) as:
Please consult your doctor or physician prior to use to fully assess if your health condition is suitable for any of our products. For skincare, please dab a small amount on the wrist prior to using this product to assess for irritability and/or allergies. Discontinue if any rash or allergy develops. Not to be used by anyone under 18 years old or with parental consent.
We will reply to all emails within 24hours.